We pay particular attention to the safe transportation of furniture and the careful coordination of each delivery.
Below you will find detailed information regarding our delivery conditions.
1. Shipping Area
We deliver within the European Union.
Delivery conditions may vary depending on the destination country, order volume, and selected service level.
2. Shipping Costs
Shipping costs are calculated based on:
- the exact delivery address,
- shipment size and volume,
- weight of the goods,
- selected delivery service.
The exact shipping cost is confirmed individually during order processing.
3. Order Processing & Shipment
Orders are processed on business days (excluding public holidays).
For in-stock items, shipment is arranged after order confirmation and delivery coordination.
For made-to-order or customized products, estimated production and delivery timeframes are indicated on the product page and confirmed individually.
All shipment timelines are coordinated according to logistical planning and carrier scheduling.
4. Standard Delivery (EU)
Standard delivery is made to street level (curbside delivery).
This means that the carrier delivers and unloads the goods from the truck.
Carrying items inside the property, unpacking, or assembly are not included in the standard service.
For large or heavy items, the customer must ensure appropriate arrangements for safe receipt of the goods.
If you require inside delivery or additional services, we will be pleased to arrange this separately.
5. Inside Delivery (Netherlands, Belgium & Luxembourg)
We offer an extended delivery service within the Netherlands, Belgium & Luxemburg, which may include:
- carrying furniture inside the property,
- unpacking,
- assembly (where applicable),
- removal of packaging materials.
Inside delivery is provided subject to technical feasibility confirmed on site by the delivery team.
We kindly ask customers to inform us in advance about:
- floor level,
- lift availability and dimensions,
- staircase dimensions,
- access restrictions,
- narrow streets or the need for special equipment.
If unforeseen technical limitations arise or additional labour/equipment is required due to undisclosed conditions, extra charges may apply.
If inside delivery proves technically impossible, delivery will be completed at street level.
6. Delivery Timeframes
We provide estimated shipment timeframes from our warehouse in the Netherlands.
Actual transit time depends on destination country and carrier scheduling.
All delivery dates are indicative and provided for guidance only.
While we make every effort to respect communicated timelines, we cannot be held responsible for delays caused by carriers or unforeseen logistical circumstances.
7. Inspection Upon Delivery
Upon receiving your order, we kindly ask you to:
- verify the number of packages,
- inspect the external packaging for visible damage.
To process any potential transport damage claim, a full unboxing video is required.
The video must clearly show:
- the condition of the packaging before opening,
- all sides of the box,
- the full unpacking process,
- the condition of the product after unpacking.
This documentation allows us to resolve any issue quickly and efficiently with the carrier.
8. Transport Damage
In the unlikely event of transport damage, please notify us within 5 calendar days of delivery.
Your claim should include:
- order number,
- brief description of the issue,
- photographs,
- full unboxing video.
We are committed to reviewing such cases promptly and working toward a fair and balanced resolution.
9. Failed Delivery & Redelivery
If delivery cannot be completed due to:
- customer absence,
- incorrect delivery details,
- inaccessible premises,
additional charges related to storage and redelivery may apply.
We always aim to coordinate delivery in advance to avoid such situations.
10. Collection from Warehouse
Collection is available from our warehouse in Beverwijk:
Breestraat 30
1941 EJ Beverwijk
The Netherlands
Once goods are handed over and loaded by the customer or their appointed carrier, responsibility for transport transfers to the customer.